STEP01
Request an RMA Number
Request a Return Merchandise Authorization number by emailing aid.rma@albatron.com.tw. You will receive an RMA form with your assigned RMA number and client ID.
RMA Procedures
To qualify for any type of return to Albatron Technology and ensure a smooth, efficient service process, please follow the steps below.
Return Process
Complete these three steps before sending a product to the Albatron Technology repair facility.
STEP02
Provide Information
Complete all required information on the form and reply by email. You will receive detailed instructions on shipping your item to our facility for repair.
STEP03
Ship the Product
Return products with prepaid freight. Clearly mark the RMA number on the outside of the carton and on the shipping labels, and pack all items securely.
Shipping Information
Only ship the product after receiving your RMA number and return instructions. Use the following recipient and facility details.
Albatron TechnologyRMA Department
6F, No.716, Chung Cheng Road,
Chung-Ho District, New Taipei City,
Taiwan 235
Chung-Ho District, New Taipei City,
Taiwan 235
Telephone+886-2-8227-3277
Service Note
Defective devices will be repaired whenever possible. If a device cannot be repaired, it will be replaced with a factory-refurbished unit. Inscape Data reserves the right to substitute certain RMA products with similar-function models if the original product has been discontinued or is no longer available.
Need RMA Assistance?
Contact our RMA team before shipping a product to confirm your authorization number and return instructions.